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By requesting and accepting a remote session from a Hi-Tek Solutions technician to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. Hi-Tek Solutions does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the Hi-Tek Solutions Quick Support software or system performance.

Hi-Tek Solutions recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before initiating a remote support session with a Hi-Tek Solutions technician. Hi-Tek Solutions further recommends that you remain seated at your desktop throughout the remote session. Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. Hi-Tek Solutions will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.

Hi-Tek Solutions continuously undertakes to take the utmost care when in use of your computer. However, Hi-Tek Solutions cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems requiring an on-site call.